Return and Exchange Policy for Hong Kong Store

Effective Date: 28-Oct-2024

Thank you for shopping with us at Hong Kong Store! We strive to provide you with high-quality mobile accessories and electronics. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Returns and Exchanges

  • You may return or exchange items within 14 days of receiving your order.
  • To be eligible for a return or exchange, items must be unused, in their original packaging, and include all accessories, manuals, and documentation.
  • The following items are non-returnable:
    • Opened software
    • Items marked as final sale
    • Personalized or custom-made items

2. How to Initiate a Return or Exchange

  • To initiate a return or exchange, please contact our customer service team at [insert email] or call us at [insert phone number].
  • Provide your order number and reason for the return or exchange.
  • We will guide you through the return process and provide you with a return shipping label if applicable.

3. Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • If you are exchanging an item for a different size or color, you may be responsible for the shipping costs of the new item.

4. Refund Process

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchanges

  • If you wish to exchange an item for a different product, please specify this when you contact us.
  • We will process the exchange upon receiving the returned item.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 48 hours of receipt.
  • We may require photos of the damage for our records.
  • We will provide a replacement or refund for damaged or defective items at no extra cost.

7. Contact Us

For any questions regarding returns or exchanges, please contact our customer service team:

  • Email: info@hongkongstore.com.pk
  • Phone: 03488088842, 03408808838
  • Address: Al madina shopping mall 1st floor shop #4 Kamra Cantt.

Thank you for choosing Hong Kong Store! We appreciate your business and are here to help you with any concerns you may have.